Sure respects the privacy of you, its customer and takes its responsibilities regarding the security of your customer information very seriously. Sure is committed to providing you with a professional, valuable and personalised service whilst safeguarding your privacy.
Definitions of personal data? +
Personal data is any information that allows you to be identified. The types of personal data Sure will collect may include details of your name, address, telephone number, email address, fax number and date of birth.
Sensitive personal data is any sensitive data relating to you, including information about your racial or ethnic origin, political opinion, religious beliefs or other beliefs of a similar nature, membership of a trade union, physical or mental health or conditions, sexual life, commission or alleged commission of any offence or any proceedings for any offence committed or alleged to have been committed by you, the disposal of such proceedings or the sentence of any court in such proceedings.
The practices and procedures Sure follows to collect your personal data +
Sure collects personal data from you through the use of enquiry and registration forms, direct personal contact with you (for example, over the telephone) and every time you email us your details. Sure will only use your personal data where it is necessary to do so because it is relevant to Sure dealings with you or where it is has your consent. Sure will not process sensitive personal data about you without your express consent.
Sure will use your personal data where it is necessary to do so because it is relevant to Sure's dealings with you (i.e. it is relevant to the provision of the goods and/or services that you have requested from Sure) including for billing, customer service and network management.
With your consent, Sure will use your personal data for direct marketing, including the provision of offers for Sure and its third party partners' products and services and customer surveys.
Direct marketing +
If you have consented at the point of collection to Sure (and/or any third party) providing you with direct marketing material you will be requested to elect the type of media via which this material shall be provided (for example, by post, e-mail, telephone or fax). Sure will only provide you with such material via your chosen media. If, at any stage, you object to Sure's use of your personal data for direct marketing or to the media in which such material is being sent, you may choose to unsubscribe to its receipt. If you have consented to receive third party direct marketing you will need to unsubscribe directly with that third party.
Use of "cookies" +
Security of your personal data +
Sure has in place appropriate technical and organisational security measures to prevent unauthorized or unlawful disclosure or access to or, accidental or unlawful loss of or destruction, or alteration or unauthorised disclosure of or access to, or other damage to your personal data. These measures ensure an appropriate level of security in relation to the risks inherent in the processing and the nature of the personal data to be protected. Your securely held personal data will only be accessible by select authorised members of staff within Sure.
Transfer of your personal data +
Your rights to your personal data held by Sure +
Sure will only keep your information for as long as we are either required to by law, or as is relevant for the purposes for which it was collected.
During this period, you may contact the Sure Data Protection Officer at any time if you would like to see details of the personal data that we hold about you, details (available to Sure) as to the source of that personal data, the purposes for which your personal data are being used, details of the parties with whom we may share your personal data or to ask us to correct, update, supplement or delete this personal data.
What happens if you have a complaint about Sure's use of your personal data? +
If you make a complaint to your local Data Protection Officer and your complaint is unable to be resolved to your complete satisfaction, your complaint will be passed to the Legal & Regulatory Director to be resolved. If your complaint is still unable to be amicably resolved, it will be escalated. Any finding of misuse of your personal data by Sure shall be remedied as soon as reasonably possible.
Any questions? +
Please contact the Data Protection Officer in your home country or the Legal & Regulatory Director.