Operations

As well as operating our Network Operations Centre, our Operations Team can help you with day-to-day support of your networks, lending you a hand with troubleshooting and reboots on a 24/7 basis.

The Operations Team offers three levels of enhanced support.

Secure reboots +

We will agree procedures with you that include a passphrase for a device to be powered off and on, once the appropriate authentication is given.

Intelligent hands +

Our trained personnel are available to type commands into a console and read out responses over the phone to aid in troubleshooting and problem identification. This service also includes the secure reboot service.

Enhanced operations +

Our operators follow procedures provided by you to deliver first-level troubleshooting and the escalation of faults that are identified by our service availability monitoring service. This service also includes the secure reboot and intelligent hands services.

Backups +

Scheduled backups are an essential aspect of risk management.

As an alternative to our Online Backup service, we can design a tape backup regime for your business including, if necessary, the generation and testing of scripts. All tapes are changed in accordance with your supplied backup rota and stored in secure off-site premises.