24/7 Network Operations Centre
Let Sure International be the eye in the sky of your network with 24/7 monitoring that lets you keep on top of your network whilst staying in charge of your business.
We have customers from 30 different countries who trust the highly trained staff in our 24/7 Network Operations Centre to oversee and monitor their networks, taking action where necessary to avoid disruption.
When your business depends on constant uptime, our NOC provides the reassurance you need that your websites are always available to your customers.
Key features +
- Advanced network monitoring and management 24/7
- Highly trained, responsive staff
- Fault ownership from detection to resolution
Proactive network management +
Our state of the art Network Operations Centre (NOC) is equipped with advanced network monitoring, diagnostic and management tools that enable us to respond quickly to any network disruptions. Our NOC technicians monitor your networks 24/7 and can authorise all network activity and maintenance, preventing unnecessary disruptions to service.
Fault ownership and management +
NOC support technicians provide technical ownership of all high value customer requests. The team maintains regular customer contact but once identified, all issues remain under our remit until the problem is resolved in a satisfactory manner. By doing this, we make sure customers can get on with their day-to-day work.
What our NOC can do for you +
Sure’s NOC can deliver one, some or all of the following services
- 24/7 consistent operation with support technicians on a rotating shift pattern
- Total visibility of network status and alarms
- Initial technical response for opening of issues for key services
- Ownership through to closure of all network issues, including coordination of escalation to internal or 3rd party service providers
- Regular statistical update for customers
- “Hands on” capability for customer site access
- Coordination and notification of planned works
- Coordination of data centre security