Sure commits to lobbying Google

We are working with other island telecommunications companies to try to resolve an issue which has been stopping islanders accessing the Google Play store on their mobiles.

CHANNEL Islands’ telecommunications companies are working together to try to resolve an issue which has been stopping islanders with Android mobile phones from accessing the Google Play store on their mobiles to download apps.

‘Due to the different tax and legal regimes in the islands, compared to the UK, Google is unable to support the UK version of the Google Play Store here in the Channel Islands,’ said Sure head of mobile Mike Fawkner Corbett.

‘Therefore Channel Islands customers, regardless of which operator they use, only have access to the Rest of the World version of the store, which includes free of charge apps only. It also means that geographically-targeted apps that are specific to the UK market will not be available. Google has said that they are working to bring paid apps to the rest of the world store, but have not given a date for launch.’

Mr Fawkner Corbett added that due to the nature of the Android Operating System (OS), there is still variation in the actual impact customers will see. A very small number of customers have had intermittent access which has added to the confusion, but this is rare and there is no way of predicting which combination of phone, OS system and Google PlayStore will be successful.

‘We understand the frustration our customers are experiencing, but can assure them we will continue to work with JT and Airtel-Vodafone in lobbying Google to resolve the issue as soon as possible,’ he said.

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