Our executive team steers the strategic focus of our business and ensures that we deliver the products and services that islanders need in the 21st Century.
Led by our Chief Executive, the team comprises people with many years of telecoms experience in different jurisdictions. Every member of the Executive Committee brings with them invaluable expertise and knowledge that helps drive our business forward.
Group Chief Executive
Ian Kelly is the CEO of Sure Group which includes Sure’s operations in the Channel Islands, Isle of Man, South Atlantic & Diego Garcia and a Director of Sure Channel Islands & Isle of Man, subsidiaries of Batelco Group. Prior to this current role Ian was Group Director, Mergers &Acquisitions at Batelco Group, where he was responsible for Batelco’s international expansion. Ian started his career with AT&T NCR in Australia before moving to Singapore with British Telecom and has also held senior roles with subsidiaries of SingTel Optus. An Australian, he holds an MBA from the University of Melbourne and Bachelor’s Degrees in Psychology and Marketing.
Chief Marketing Officer
Alistair joined Sure in June 2017 in a newly created role of Chief Marketing Officer. Alistair’s extensive telecoms experience had previously seen him in roles at Vodafone in the UK, Czech Republic and Qatar, as well as most recently Digicel in the Carribbean where he was Regional CEO of Bermuda, Cayman and Turks & Caicos. At Sure, Alistair is responsible for driving the commercial performance of the Sure Group by leading the Product, Marketing and Business Intelligence dpeartments.
Chief Digital Officer
A specialist in identifying new technologies that can drive Sure’s business forward, Justin’s expertise has been integral to the growth of Sure in the Channel Islands and the Isle of Man. A Certified Information Systems Security Professional (CISSP), Justin’s ability to understand the potential benefits, challenges and security implications of new technologies is key to Sure’s development as the leading technology provider in the CI and IoM. Justin is a regular media commentator and has spoken on security related topics for the British Computer Society, CA World and various iGaming conferences.
Lucienne De La Mare
Lucienne has responsibility for the development and implementation of people strategy to support Sure’s business plan. Her focus is to develop and inspire Sure’s skilled and enthusiastic staff members to ensure that the company continues to provide high quality customer service across the business. Lucienne has 15 years’ experience in HR, is MCIPD-qualified and holds a BSc in Psychology.
Chief Customer Officer
Charlotte joined Sure in 2013 to head up the customer experience division across both our retail and enterprise operations. With more than 15 years experience in telecommunications, including working widely in Europe, Charlotte has responsibility for the contact centre, customer engineering team and a number of key back office operations. She is passionate about putting the customer first and making it easy for customers to do business with us.
Legal & Regulatory Director
Chris leads the legal and regulatory strategy for Channel Islands and Isle of Man, ensuring it helps the business achieve its commercial objectives. She has extensive experience in telecoms regulation and competition policy, having worked for the UK telecoms regulator Oftel (the predecessor of Ofcom) as well as for international telecoms firms in the Caribbean and London. Chris holds a BSc and MSc in economics and a diploma in competition law.
Chief Executive Sure - Jersey
Graham heads up our business in Jersey in addition to overseeing the professional services strategy and delivery across Sure International. Following a career in aeronautical engineering with the Royal Navy, Graham returned to the island to work for Reuters and joined Sure in 2004 for the launch of our Jersey business and has overseen the growth of Sure’s market share in the island. Graham is a Prince2 Practitioner and holds the IoD Diploma in Company Direction.
Chief Financial Officer
Alan is responsible for Sure’s financial strategy which includes identifying and driving business efficiency and growth opportunities. He extensive background in financial accounting and operational management. He has a degree in History and Politics from Leeds University and is a member of the Institute of Chartered Accountants of England and Wales with more than 20 years’ post-qualification experience.
Chief Technical and Information Officer
Cyrille joined Sure in September 2013 to head up a newly merged division incorporating planning, operations and maintenance as we focus on making some major investments in network infrastructure to deliver the next generation of high speed voice, data and video services to meet the future needs of our customers. Cyrille has 15 years’ experience in the telecommunications industry which has seen him work across the Far East and Europe, most recently for Cable & Wireless Communications in Monaco.
Chief Executive - Isle of Man
Mike has over 15 years’ experience in the IT sector, five of which he has spent as Head of Fixed and Data Services for the Channel Islands and Isle of Man. Mike’s experience has given him the ideal platform to help develop Sure in the Isle of Man as Chief Executive. Reporting directly to the Group CEO, Mike is focused on delivering growth and ensuring the business delivers for its Isle of Man customers on a daily basis.